Resolving Workplace Conflict
Strategies to effectively resolve conflicts for higher productivity and morale at the workplace
Conflict is inevitable—but when managed well, it can lead to stronger teams and better outcomes.
This highly practical course provides participants the essential knowledge and skills to effectively resolve conflict in real-life workplace situations. Through group discussions, interactive exercises, real-world case studies, and practical strategies, participants will learn and apply the skills and methods immediately. During the course, they will understand sources of workplace conflicts, assess their own conflict management styles, apply communication and conflict resolution strategies, and develop an action plan.
Understanding Workplace Conflict
- Identify common sources of workplace conflict
- Recognise the stages of conflict
- Discuss the impact of conflict
- Spot signs that lead to escalation of conflict
Conflict Management Styles
- Understand different conflict styles
- Self-assessment: Identify your dominant conflict style and develop strategies to improve your conflict management approaches
Communication Strategies
- Develop active listening skills and assertive communication techniques
- Recognise and interpret non-verbal communication such as body language, facial expressions, tone of voice etc.
- Identify and challenge assumptions
- Manage your emotions and understand those of others
Conflict Resolution Strategies and Methods
- Apply four strategies to effectively resolve workplace conflict
- Assess conflict situation and apply appropriate conflict resolution method
- Practice the conflict resolution method
Action Plan
- Identify specific conflict situations that you face at the workplace
- Develop an action plan to address the conflict using the strategies and methods learnt
- Set goals for improving conflict resolution skills
Key Takeaways:
- Increased self-awareness of personal conflict styles.
- Improved communication and interpersonal skills.
- Enhanced ability to identify conflict situations and resolve conflict.
- Increased confidence in handling conflict situations.
- Development of practical tools and strategies for conflict resolution.
This course is designed for professionals, managers, supervisors, team leads who want to improve their leadership and team management skills, enhance their professional relationships, and create more positive and productive work environments.
SOANN CHNG
Soann Chng has more than 20 years’ experience as a practitioner, facilitator and consultant and her career spans across the public sector, private industry, and social enterprises. In her corporate roles, Soann led notable initiatives that strengthened leadership development and cultural shifts, earning her organisations prestigious accolades like “Most People-Focused CEO”, “Best Companies to Work for in Asia,” “Best Leadership Development” and “People Developer” awards in Singapore.
Soann uses a human-centered approach to people and organisation transformation, seamlessly integrating design thinking and systemic perspectives to weave meaningful conversations and effect change. Her ability to translate vision into action transformed organizations’ cultures, employee engagement, learning and HR systems.
Incorporating the use of psychometric tools, she ensures that leadership transformation begins with self-awareness and personal mastery which enhance leaders’ ability to foster growth at every organizational level, within and across teams. Her engaging and personable facilitative style provide safe space for conversations and for participants to explore, reflect and take actionable steps.
Soann designs and facilitates programs in the areas of leadership, learning & organisation development, strategic planning, change management, team effectiveness and performance. She also conducts senior leaders’ retreats, CEO Townhalls, strategic planning workshops that enable the co-creation of desired future for organizational growth.
Examples of client organisations that she has worked with include Central Provident Fund Board (CPF Board), Ministry of Education (MOE), Building Construction Authority (BCA), NTUC First Campus (NFC) and Economic Development Board (EDB).
